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Healthcare Clinic

Patient Management & Radiology Ticketing System

Designed and implemented a patient management and ticketing platform for the Radiology Department, alongside discovery and consulting workshops with hospital leadership and clinical teams.

Osman Faisal

Business Strategist

Code Ivy Consulting was engaged not only to build a robust system but also to guide Hameed Latif Hospital through its digital transformation journey in radiology. We began with consulting workshops involving senior stakeholders, consultant radiologists, administrators, and support staff. These discovery sessions helped map pain points in existing manual processes, align the solution to departmental priorities, and build consensus across teams.

Following this phase, our team developed a full-stack web application using PHP Laravel, HTML5, CSS3, JavaScript, and jQuery. The solution streamlined patient registration, ticketing, and report generation, and enabled consultant radiologists to record structured findings directly into patient profiles. Role-Based Access Control (RBAC) ensured separate, secure workflows for Doctors, Admins, and Staff.

Key impacts included:

  • Streamlined ticketing and faster patient record retrieval

  • Consultants attaching diagnostic reports directly to patient records

  • Improved departmental oversight via admin dashboards and audit trails

  • Greater collaboration between doctors, staff, and hospital management

  • Reduced paperwork and turnaround times for radiology reporting

By combining strategic consulting with hands-on technical delivery, the project not only provided a digital system but also embedded new ways of working that continue to drive efficiency and accountability.